General Info
Minimum Order
Assorted Trees
Quantity Discount for Trees
Samples
Fire Retardant Foliage
Terms
Shipping
Returns
Claims
Custom Made Trees

GENERAL:
• Please specify the price list date when placing an order.

• Please refer to the catalog page number and item number, which correspond to the variety and size you size you are ordering.

• Prices are subject to change without notice. Please confirm the price indicated on your sales confirmation.

• Orders can be also placed through our email: sales@autographfoliages.com and
E-commerce. For an e-commerce account, please call for Login information.

• Always feel free to call if you need our assistance. Office hours are Monday through Friday
8:30 am to 6:30 pm EST.

MINIMUM:Opening order is $250.00 after discount. Reorders: $100.00. Orders under the minimum will be charged a $20.00 service fee.

ASSORTED TREES: Assorted Case discounts apply to Custom-made
Items. These are manufactured at our Cleveland facility and are boxed together in order to save additional costs with shipping. “Assorted” will be listed when various styles, sizes, and colors of custom-made items (of similar value) can be mixed to receive the required assorted case quantity discount.

NET PRICES: Some prices are stated “NET” (without discount). This includes, but not limited to, some special ordered items, containers, fountains, and accessories.

QUANTITY DISCOUNT FOR TREES:
6 - 11 assorted trees take 35% off List Price - 12 or more assorted trees take 40% off List Price

DECORATIVECONTAINERS: Shades of color may vary slightly. No two exactly alike! Decorative containers must be ordered separately. They are not included in the price of any item: see catalog pages 278 to 296 for selection. All containers are priced as NET (NO FURTHER DISCOUNTS). It is not Autograph’s policy to recommend a container size to match a particular size of a tree or plant. We will assist, but will not be held responsible. If a container needs to be exchanged for a different size or color, freight charges will be borne by the company ordering.

SAMPLES: Sample cuttings (for color or texture) up to 10 available items are not charged. Quantities in excess of 10 will be subject to charge. Whole samples (1 item each) that are under the $100.

FIRE RETARDANT FOLIAGE: Autograph manufactures many Inherent Fire Retardant
items. We impregnate the necessary fire retardant directly into the fabric and polyethylene branch components prior to printing and injection molding. Our fire retardant system will not dissipate, wash off, drip off, or leave a messy, oily film. It meets all the National Fire
Prevention Association 701 Tests for non-flammability plus the ASTM E84-95, Standard Test Methods for Surface Burning Characteristics of Building Materials. This test method is also published under the following designations: ANSI 2.5, NFPA244, UBC 8-1 (42-1) UL73.
All Fire Retardant Foliage will have an “R” in the prefix and be indicated by a Fire Retardant Symbol.

TERMS: Orders can be paid by credit card, check, electronic funds transfer, or wire transfer. International orders can be settled by wire transfer or letters of credit. However,
first orders may require payment in advance by either check or credit card. First time orders will require 10 day processing until check has cleared. Certified checks or money orders will ship immediately upon receipt pending merchandise availability. All returned checks
and EFT’s will incur a $25.00 service charge. Net 30 Day terms are for customers with approved credit, F.O.B. Cleveland, OH. A 1% monthly interest charge may be assessed on unpaid balances over 30 days. We reserve the right to collect all reasonable collections and attorney fees involved in collecting past due accounts. Sorry, no COD's accepted.

SHIPPING: Autograph ships by UPS and FedEx and other carriers of your choice. Prices do not include freight. We do not provide exact freight quotations. Estimates are given at customer's request.

TRUCK: Freight charges on truck shipments will be sent “collect" unless other arrangements are made. Residential shipments will be assessed an additional charge from the freight carrier. Shipping estimates do not include inside delivery. If you desire inside delivery, please pay the carrier separately from Autograph's charge.

AIR SHIPMENTS: Rush orders required to ship by air MUST be placed by noon EST.
Additional charges on air shipments are the responsibility of the customer. Puerto Rico, Hawaii, Alaska and some International orders may be shipped by air, unless otherwise specified by the customer.

GROUND - Oversized Cartons: An additional $6.00 per carton handling fee for cartons 60" in length is now a standard charge for ground shipments by UPS. Residential shipments will be assessed an additional charge.

Ground charges can be prepaid and added to the invoices of customer with approved credit
(UPS or FedEx). For credit card or cash advance shipments, a freight estimate will be added to the order before the check is requested or the credit card is authorized.

CARTONING: Our cartons are carefully designed to protect the trees from damage during shipment. Wooden crates are necessary for most trees 9' and larger. Please ask for
quote. A reboxing charge of $7.50 applies to all trees indicated with a square symbol in the price sheet, when ordered individually.

CLAIMS: Claims for damaged goods are the responsibility of the carrier. PLEASE INSPECT CARTONS AND MERCHANDISE BEFORE SIGNING A DELIVERY RECEIPT OR BILL OF LADING. Customers are responsible for freight charges on returned shipments.
In the event of damage, please mark it on the bill of lading and notify Autograph immediately. Avoidance of this procedure will exempt Autograph from any responsibility.

RETURNS: All returns must be authorized within 10 days of receipt of shipment. A 20% restocking fee will be assessed on returns. Please call to get a return authorization number
BEFORE you send back the items. Mark the outside cartons with the (RMA) return authorization number. All authorized returns MUST be made within 10 days of return approval to our shipping address. Unauthorized returns will be refused. Christmas returns will not be accepted after December 20th. Any items that are used will not be eligible to be returned.
ALL CUSTOM MADE ITEMS ARE NON-RETURNABLE. Autograph reserves the right
not to accept any returns and/or offer any refunds for any custom-made items or modified items shipped to the customer. Modified products such as fire-treated foliage, spray painted foliage, and items potted in plaster bases are considered special services offered by
Autograph.